PlackPay is committed to protecting your personal and business data.

Types of Information We Collect (including but not limited to):

Company information (e.g., name, address, registration number).

Contact details (e.g., email address, phone number).

Invoice information (e.g., invoice number, status, value).

Banking and payment-related information for settlement purposes.

How We Use Your Information

To process invoices and monitor payment status.

To communicate system updates or issues.

For compliance and legal reporting, when required.

Data Security

All data is securely stored and only accessible to authorized personnel.

We use encryption and other technical measures to safeguard your data.

Sharing of Information

We do not sell or share your data with third parties for marketing or commercial purposes.

However, we may share information with trusted service providers who support our operations — such as payment facilitators, data storage, or technical support — strictly under confidentiality agreements.

We may also disclose information if required by law or to fulfill our settlement obligations.

Your Rights

You have the right to access, correct, or delete your personal data.

To exercise these rights, please contact us at the email: info@plackpay.com

Communication & Support Channels

To ensure consistency, privacy, and accountability, all official communications with PlackPay follow these guidelines:

• Email: All official announcements, legal notices, and formal correspondence are sent via our verified email addresses. Merchants are required to maintain an active and monitored email address for such communications.
  Our official emails are: info@plackpay.com, support@plackpay.com, or any other verified email address using the @plackpay.com domain.
• Microsoft Teams App: Group discussions and private chats for merchant onboarding or support are exclusively conducted via Microsoft Teams App.
• Google Meet App: Scheduled virtual meetings, product demos, and merchant training sessions are held using Google Meet. Meeting links are shared only through official PlackPay email accounts.
• AnyDesk Desktop App: For screen sharing and live technical troubleshooting, we use AnyDesk. Screen-sharing is initiated only upon merchant request and consent.

We do not initiate or accept support conversations via unofficial platforms such as WhatsApp, Telegram, or personal social media accounts.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website.

We encourage you to review this policy periodically for any updates.